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  • Practical Support


    Here we have provided you with a list of practical support services during Covid-19 that we hope will help you get the right support you need. This includes accessing care and food. This page was last updated on 01/02/2021.

    If you have any updates, please send an email to [email protected]

    We also have Covid-19 guides to: 

    General Advice and Information 

    • Citizens Advice Sheffield are operating through digital, phone and skype services, including those who use BSL. For details, please refer to their website or call the Advice Line on 0808 278 7820 (Mon-Fri 10am-4pm) You can also text them on 07860 026 184. If you are requiring support, information or advice about benefits or Universal Credit please call the Universal Credit Help to Claim Line on 0800 144 8444 (Mon-Fri, 8am – 6pm)
    • Council tax support is available via Sheffield City Council to anyone who may be struggling during the COVID-19 pandemic. You can use an online application form, email [email protected], or call 0114 273 677. 
    • Sheffield City Council have launched a community helpline for residents to call with any issues relating to coronavirus. This could be help with shopping, getting medicine, or just some help and company. This support is available Monday to Friday between 8:45 am and 4:45pm. Call 0114 273 4567. 

    Disability Support including Adult Social Care 

    • If you or someone you know needs support from the Adult Social Care team, call 0114 273 4908.
    • The Sheffield Carers Advice Line,  run by Sheffield Carers Centre, is open from Monday-Friday 10am-4pm. Call 0114 272 8362 to speak about any issue related to your caring role.
    • The National Autistic Society’s helpline is now open 10am-3pm Mon-Fri. Call 0808 800 4104. 
    • Public Health England have a provided a simple resource called ‘looking after your feelings and your body’ for adults with additional or learning support needs.
    • You can apply for an Autism Alert Card if you feel this might be useful for you or someone you know, to ensure you get the right support when out and about. The cards are free and anyone with a formal autism diagnosis or waiting diagnosis can apply. 
    • The Community Learning Disability Team are only carrying out essential face-to face appointments. Wherever possible they will carry out any appointments via telephone. They are also offering a telephone service that support the mental and physical needs of adults with learning disabilities. You can call 0114 226 2562 Mon-Fri 9am-5pm
    • Sheffield Voices (supported by Disability Sheffield) are hosting a coffee morning twice a week at 11am on Tuesday and Thursday for anyone with a learning disability or Autism. If you are interested in joining contact 0114 2536750 or email [email protected]

    Elderly and Vulnerable Older People 

    • Age UK (Sheffield) – Currently offering telephone support and advice. Call 0114 250 2850 or email [email protected]. 
    • St Columba’s and Crosspool Community Hub – providing support, tasks and errands for anyone who is elderly or isolated in the Crosspool areaCall 0114 2670 006
    • Sheffield City Council can support you with collecting shopping, medication or social contact if you are you are self-isolating because you or your household is more vulnerable to the effects of the virus or are self-isolating because you have the virus. Call 0114 273 4567 or request help online.
    • Reengage have a telephone buddy and befriending service for older people who are experiencing isolation or loneliness. Call 0800 716543 or email [email protected]

    Food, Shopping and Support 

    • Helpful Bamford are providing support to those in Bamford, Thornhill, Shatton, and Yorkshire Bridge. Email: [email protected]
    • Food Works have set up a subscription service – you pay as little as £1 per meal which you collect from one of their hubs around the city. Any child visiting their Sharrow or Wybourn hub through the lockdown will receive any meal they need for free.
    • ShipShape are providing support and assistance including an emergency foodbank. They are open between 9.30-3pm on weekdays. Call 0114 250 0222 or email [email protected]Urdu, Punjabi and Somali interpretation is available


    • Sheffield Foodbanks have collated a list of foodbanks across the city so you can find one that serves your area. Click on the name of the foodbank to get their contact information and referrals process. 


    • Archer Project is open but is only serving those without accommodation and access to benefits.
    • If you or someone you know doesn’t have a tenancy call Sheffield’s Street Outreach Team on 0800 066 5358
    • If you are homeless or at risk of homelessness please call the Council’s Housing Solutions line on 0114 273 6306
    • During evenings and weekends please phone Sheffield City Council’s out of hours housing solution service on 0800 7311 689
    • Please note, Devonshire Green Medical Centre drop-in is closed. They now operate triage by phone. 

    Refugees and Asylum Seekers

    • Sheffield City of Sanctuary are continuing to offer refugee and immigration support through The Virtual Sanctuary. Visit their website or call 0114 221 1845 for help and advice. They are also running the Migrant Covid 19 Support Group. It has been developed to ensure that those seeking sanctuary are supported and connected during the current pandemic. As well as the group providing support, it is also designed to get you to the correct service you need. Including: advocacy, food bank referral and other sources of help. For more info or to get help contact: Alexi Dimond – 07494036559 [email protected] or Jan Thompson – 07419348379 [email protected]
    • If you are an asylum seeker homeschooling your child during lockdown, you can access support via City of Sanctuary and SAVTEEmail [email protected] to find out more. 
    • The Refugee Council have provided a comprehensive resource on changes to asylum and resettlement policy and practice in response to Covid-19.
    • This resource has been designed to help manage anxiety and is translated into a variety of languages.
    • Doctors of the World has translated the latest NHS guidance about Covid-19 into 49 languages.
    • Assist has updated information for clients. To contact email: a[email protected]
    • Asylum Journey is a very detailed and comprehensive resource of all services available in Sheffield and their current provision during the pandemic.

    Social Isolation

    • Sheffield Flourish (that’s us!) are offering online support through telephone chats, online games and social groups as well as signposting and advice. Call 0114 273 7009 or email [email protected]
    • Sheffield Manor Parish (St Aiden’s, St Swithun’s, William Temple Churches), are keeping in touch with people in the local church communities through lay and clergy support. Call 0114 278 0707 or email [email protected]

     VAS Community Hub and Mutual Aid Map

    The VAS community hubs detail the support offered by local mutual aid groups and community hubs. These are locally organised groups that help get supplies for people when isolating as well as providing food access and issues and signposting to specific support.

    Community Hubs are run by constituted organisations, registered charities or faith based organisations that have a track record in supporting their community. They offer to

    • Support those who are most at risk
    • Providing information, advice, health and wellbeing over the phone
    • Food access

    The map is live, and a work in progress; it points to where you can go to get information or support locally.

    Couldn’t find what you were looking for? It might be on one of our other Covid-19 guides: 

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