Sheffield Support Hub

Sheffield Support Hub offers free mental health support in a welcoming, comfortable, non-judgmental, and non-clinical environment.

Their experienced staff team is available to provide emotional, social and practical support if you are in crisis or feel you are heading toward a crisis situation. This service is for anyone aged 16 and over.

This is a walk-in service with no need to be referred. You can also telephone the Support Hub for an appointment in advance if you prefer. They also offer virtual support via telephone and video call.

Their opening hours are:

• Monday to Friday: 6pm – midnight

• Saturday-Sunday: 2pm – midnight

Their opening times and way in which the support is offered (physical or virtual) may vary so please contact Sheffield Support Hub directly for the most up-to-date information.

Calls and emails are monitored by staff during opening hours. You may email/leave a message at any other time of day and these will be responded to during opening hours. 

If you are a professional who would like to make a referral, please download the form on their website and return it to [email protected]

They can work closely with GPs, Community Mental Health Teams, Crisis Teams, A&E Mental Health Liaison Teams, Police and Ambulance Services, Street Triage, and other front-line healthcare professionals to ensure that people in emotional distress have a safe, supportive place to go to, with appropriate support available.

Please note: Sheffield Support Hub is not suitable for people needing urgent medical attention (for example, after self-harm) – for urgent medical care please attend your nearest A&E or call 999.

Please also be mindful that if your behaviour is inappropriate and/or negatively impacts the safety and wellbeing of others using the service, you may be turned away.